Engaging the Community in Decision Making is a Must

Ebay = Ebooo!!!! When eBay made a major change to their feedback system recently, some of their sellers revolted in protest. This decision had a major impact on sellers and a lot felt it unfairly hurt them. I honestly believe there are hundreds of ways to skin a cat (not sure why anyone would) and if you bring your members into the decision making process you could end up with a better solution then you could have come up with on your own.

Lesson: You need to at least let them feel like their feedback is being heard. Not every idea must be put into affect and you can’t let your members totally direct what happens with your community, but you’ll have a much stronger adoption rate for new changes if the members feel like they were a part of the decision making process.

But for all the brilliant feedback of your most vocal users, don’t let the many suffer at the hands of the few. Always bear in mind that…

Daily Lessons on how to Build Quality, Thriving Communities.

[author] [author_image timthumb=’on’]http://www.alohastartups.com/wp-content/uploads/2011/09/Darius_profile.png[/author_image] [author_info]FBI, founder of the design community COLOURlovers and co-founder and board member of the All Hands Volunteers international charitable organization. Alumni of Y Combinator and mentor with 500 Startups. @bubs[/author_info] [/author]

 

One thought on “Engaging the Community in Decision Making is a Must

  1. Like this post. Makes me think about the community were building now at The Box Jelly and even the process I try to take internally with my team. I wonder why eBay would do things the way they did?

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